We've put together a list of the questions we most commonly get asked.

lost phones

If you've lost your phone and you have a Guard currently active, you can log onto your members area (if you have registered) and Unguard on-line. If the Guard has been activated, call your contacts and let them know that your phone has been lost and you will call them when you are back safely.

guard problems

If you send off a Guard but don't receive notification within a couple of minutes, the things to check for are that you have dialled the right number (60060) and the keyword 'GUARD' is spelt correctly. In most cases, you will receive a text message from us stating why the Guard was not set.

Keywords other than GUARD or UNGUARD

When sending a GUARD, you can also use the keywords GARD, GAURD or GRD. Similarly, to UNGUARD, you can use the keywords UNGARD, UNGAURD or UNGRD.